Terms of service

Last Updated: 21. Feb 2025

These Terms and Conditions ("Terms") govern your use of our website, www.modernheritagejewellers.co.uk, and the purchase of products from our e-commerce platform. By accessing our website and making a purchase, you agree to these Terms and Conditions. 

1. Definitions

  • “Terms”: Refers to all contents within the Terms and Conditions
  • "Company," "we," "our," "us": Refers to Modern & Heritage Jewellers.
  • "Website": Refers to our online platform at www.modernheritagejewellers.co.uk.
  • "User," "you," "your": Refer to any person accessing or using the website.
  • "Products": Refers to the jewellery and related items offered for sale on our website.
  • "Order": Refers to the purchase request placed by you for products through our website.
  • "Contract": Refers to the legally binding agreement between you and Modern & Heritage Jewellers for the sale and purchase of products.
  • "Content": Refers to all text, images, videos, graphics, and other materials on the website.
  • "Account": Refers to a user profile created to access certain features of the website.
  • "Business Days": Refers to any day other than weekends or public holidays in the region where our business operates.
  • "Force Majeure Event": Refers to any event beyond our reasonable control, such as natural disasters, strikes, or governmental actions, affecting our ability to fulfil obligations.

2. Acceptance of Terms

By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

3. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Changes will be posted on this page with the updated effective date.

4. Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this requirement.

5. Orders and Payments

  • Placing an Order: Review product details carefully before placing an order.
  • Order Confirmation: You will receive an email confirming your order, which constitutes acceptance and the formation of a contract.
  • Payment: All payments must be made through the methods provided on our website.

6. Pricing and Availability

  • Dynamic Pricing: Our product prices are influenced by various factors, including but not limited to fluctuations in the costs of precious metals, gemstones, manufacturing expenses, and market demand. Consequently, prices are subject to change without prior notice.
  • Final Pricing: The final price of a product is determined upon the completion of its manufacture, reflecting the current market value and weight of components used.
  • Taxes and Duties: Prices are listed in GBP (£) and exclude applicable taxes unless stated otherwise. Additional duties or fees will be applied during checkout, and may apply for international orders when we do offer this option

7. Delivery and Shipping

Refer to our FAQ for detailed information on delivery times, costs, and procedures.

8. Returns, Refunds and Exchanges

Refer to our Return & Refund Policy for detailed information on return eligibility and refund/exchange procedures.

9. Warranty for our products

Refer to the Additional Information on our returns page for detailed information on the warranty we provide on all our products

10. Intellectual Property

All content on the website is the property of Modern & Heritage Jewellers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission.

11. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products. Our liability is limited to the purchase price of the product in question.

12. Termination

We reserve the right to terminate or suspend your access to our website without prior notice if you violate these Terms.

13. Privacy Policy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.

14. User Accounts

  • Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.
  • Account Termination: We reserve the right to terminate accounts that violate these Terms or are inactive for an extended period.

15. Product Descriptions

We continually work to provide accurate product descriptions. However, we do not warrant that descriptions or other content are accurate, complete, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

16. Custom and Personalised Orders

  • Non-Returnable: Custom-made, engraved, or personalized items are non-returnable unless faulty.
  • Order Confirmation: Once a custom order is confirmed, changes or cancellations may not be possible.

17. Promotional Codes

  • Usage: Promotional codes must be used in accordance with their terms and conditions.
  • Expiration: Some may have expiration dates; please review the specific terms provided.

18. Reviews and User Submissions

  • Content Ownership: By submitting reviews or other content, you grant us a non-exclusive, royalty-free, perpetual, and sublicensable right to use, reproduce, and modify such content.
  • Prohibited Content: Submissions must not be illegal, obscene, threatening, defamatory, or infringe on intellectual property rights.

19. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Access them at your own risk.

20. Indemnification

You agree to indemnify and hold Modern & Heritage Jewellers harmless from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

21. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms constitute the entire agreement between you and Modern & Heritage Jewellers regarding your use of the website and purchase of products.

23. Contact Us

If you have any questions about these Terms, please contact us at:

Modern & Heritage Jewellers
Email: admin@modernheritagejewellers.co.uk 

Thank you for choosing Modern & Heritage Jewellers.